'Beautiful' short break service rated outstanding by CQC inspectors
“It’s safe, everything is perfect."
That's just one of the comments made by people who use Meadowfold Hyndburn Ribble Valley Short Break Service, in Great Harwood, which has been rated as outstanding in its first ever Care Quality Commission (CQC) inspection.
The service, one of seven ran by Lancashire County Council's adult disability service, offers short break and emergency stays to adults who have a disability.
Comments from people who use the short breaks service at Meadowfold included "I'm happy" and "It's a beautiful place, we can't complain."
The short break service is extremely important for relatives of those who stay at Meadowfold, as it allows them some time to rest and recharge. Inspectors visited the service in December 2024. In their report they praised staff for supporting people with kindness and compassion, considering people's wishes when decisions were made and for helping people access the community.
They also witnessed staff tailor experiences for each individual. One person had previously had difficulties safely using a kettle safely, the service provided a single cup kettle so that they could maintain their independence while reducing the risks.
Reine Swindlehurst, the registered manager of Meadowfold, said:
"The building is purpose-built and it's a testament to Lancashire County Council's investment into such a fantastic facility. This place has everything, you can’t get anything better in my view.
"The little details are really key when people first come to the service. We make sure their favourite meal is on the menu when they stay for the first time. It's important that we get it right and that they enjoy it."
Reine added: "We provide safe care and support, so families and carers know their loved ones are cared for well and we build good relationships with families and carers who put their trust in us.
"One lady was marking an important birthday, we were able to book their relative in so that she could go away, which was her first time on holiday in more than 20 years.
"The CQC outstanding outcome really does go some way to giving confidence to parents and carers for their loved one to use this service"
"It's also fantastic for the staff. Everybody who works here has a significant part to play in delivering that outstanding service and everyone is super proud."
Meadowfold Hyndburn Ribble Valley Short Break Service
Councillor Graham Gooch, cabinet member for Adult Social Care, said:
"I am extremely proud of the team at Meadowfold for delivering a truly outstanding service, which is tailored to people's needs and makes every stay truly individual.
"It's an incredible achievement to have been rated as outstanding in their first inspection, and every team member has played a vital role in achieving this.
"I have visited Meadowfold and seen the ground-breaking facilities for myself which include a sensory room, spacious lounge areas and adapted, en-suite bathrooms and living quarters."
If you are interested in finding out more about careers in adult social care and the opportunities available across Lancashire, go to www.lancashire.gov.uk/jobs
To find out more about accessing the service, please contact customer enquiries by phoning 0300 123 6701.